Technical Support

We stand behind the gear we sell and are more than happy to offer technical support for any item purchased from us. If you are experiencing technical difficulty, please submit the form below.

For emergency support (e.g. something stopped working that you need for an approaching performance), please call our shop during business hours, which are Monday - Friday, 10am - 6pm Eastern. Our number is +1 (919) 806-3311.

For general product education and how-to guidance, please search our YouTube channel, where we have hundreds of videos covering the features of most of our instruments and gear, as well as how-to guides on signal processing, live sound, studio recording methods, and more.

For product defects covered under warranty, refer to the warranty card included with your purchase. If you're unsure about warranty coverage, please complete the form below.