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International Ordering, Shipping, and Cost | Electric Violin Shop

We have shipped to customers in over 90 countries worldwide (and counting)! We have assisted string players on every continent (yes, even Antarctica!) in finding the right instruments and gear for their needs. Our website has tools to make shopping and ordering from almost any country outside the United States[1] a simple process.



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International ordering info

Taxes and Duty

Our international shipping quotes are for delivery costs only and do not include "fully landed cost." Please be aware that your country may charge VAT, customs, duty or other taxes upon delivery.

Many governments offer online duty calculators. To get a tax and duty quote you may need to know the product's country of origin (contact us if you are unsure where the product was manufactured) as well as a HTS (Harmonized Tariff Schedule) code for the product(s) you are importing. Here are a few common ones from our catalog:

  • 9207.90.0080 - Musical Instruments, The Sound Of Which Is Produced, Or Must Be Amplified, Electrically, Others
  • 9202.10.0000 - String musical instruments played with a bow
  • 9209.92.60.00 - Bows, parts of bows, bow hair, chin rests and other parts and accessories for string instruments played with a bow

Shipping to Canada

The Canada Border Services Agency will charge customs taxes and duty. Additionally, as a convenience UPS and FedEx apply a brokerage (entry prep) fee on Standard (ground) shipments to clear the package through Canadian customs for you. This fee is not applied to express air shipping methods.

Shipping Quotes and Transit Time

We offer the following global shipping methods:

  • UPS Worldwide Express - Delivery in 2-4 business days
  • UPS Worldwide Expedited - Guaranteed delivery in 3-6 business days (depending on shipping destination). >>Hover for exact transit times <<
  • FedEx International Priority - Delivery in 2-3 business days
  • FedEx International Economy - Delivery in 5-6 business days

All methods include tracking information and all shipments are fully insured.

You can easily estimate the shipping rates for your order using the following steps:

  1. Add items to your shopping cart by clicking "Add to Cart"
  2. In the 'Estimate Shipping' box on the shopping cart page, select your country and enter your postal code.
  3. Click 'Get a Quote'
  4. Shipping estimates are displayed by method (UPS or FedEx)
  5. To select your desired shipping method, select the corresponding circle and click 'Update Total'
  6. To complete your order, click 'Proceed to Checkout' and enter your payment and shipping information.

Freight Forwarding

An alternative to international shipping from us to you is for you to select a freight forwarder and use them as the shipping address when you checkout on our site. We can send the instrument to a US-based freight forwarder with no shipping cost. However, as soon as the package is received by the freight forwarder, you (or the forwarder) are then liable for the goods, as our shipping insurance only covers transit to the forwarder's US location.

For assistance with placing international orders contact our staff by phone at 919-806-3311 or email to info@electricviolinshop.com.

 

 

Payment Options

Payment can be made by credit card (Visa, Mastercard, American Express, Discover) or via PayPal. If you wish to pay by Bank Wire Transer or Western Union, call at 919-806-3311 or email info@electricviolinshop.com for further instructions.

Returns, refunds and refusals

You may return your purchase within 30 days, per our regular returns policy. In the instance of a return, the buyer is responsible for the cost of return shipping. If tax/duties were paid at the time of purchase, taxes and duties paid can be refunded only after the merchandise is returned to Electric Violin Shop, as proof of return is required by Customs for processing of refund. If you feel you need to return any items purchased, please contact us within 30 days of your purchase in order to obtain a Returns Authorization number and receive full returns instructions.

Voltages

When ordering electronic devices (amplifiers, preamps, effects processors, etc.), please be aware of the voltage of electric power in your location. Most electronic gear we sell is designed to run on the American standard of 120 volts. Many countries' electric power falls in the higher range of 220-240 volts. A list of voltages by country can be viewed here. If your country runs a voltage higher than 160v you will require a voltage adapter to use gear purchased from us safely.

Border Crossings with Bows

Customs officials and border agents worldwide are cracking down on trade and possession of products made with endangered species. This is particularly problematic for owners of bows which may have ebony, ivory and pernambuco. In order to to avoid delays or potential confiscations when traveling internationally with your string instrument, consider buying a CodaBow with GlobalBow™ technology. These bows travel freely across any border on the globe. Click here to learn more.

FedEx does not serve these countries (contact us for further assistance)

Central African Republic, Comoros, Cuba, DPRK (North Korea), Equatorial Guinea, Falklands, Guinea Bissau, Iran, Johnston Island, Kiribati, Mayotte Island, Myanmar, Nauru, Niue, Saint Pierre Et Miquelon, Sao Tome & Principe, Sierra Leone, Solomon Islands, Somalia, St. Helena (S. Atlantic), Sudan, Syria, Tajikistan, Tokelau Islands, Turkmenistan (Republic Of), Tuvalu, Wake Islands

Russia

Because FedEx greatly limits the maximum declared value of packages sent to Russia from the US, we will not ship directly to Russia. You may explore other options such as having us deliver to your personal contact in the US or to a freight forwarder. In either case, we would ship your package for free to the US address, however, from that point on we are not liable for your shipment and delivery by the forwarding party will by at your own risk.