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Working hours: Monday-Friday, 10am-6pm Eastern (UTC-5)

Free Shipping

Free Shipping and Ground Shipping Transit Times

We're pleased to offer free standard shipping to the lower 48 US states for all orders with a minimum shopping cart subtotal of $99! This means free ground shipping on all instruments, most amps, and many of our cases, bows and electronics items! To take advantage of the free standard shipping offer:

  1. add your qualifying item(s) to the shopping cart
  2. enter your State and Zip Code to get a quote
  3. select 'Standard - 3-7 business days $0.00' as your shipping method. All shipments are fully insured and we provide tracking information to you.

Your items will be carefully packed and shipped fully insured and should arrive according to the transit time map below, depending on your distance from our shop in Durham, North Carolina.

FedEx Shipping Map

Pink: ±1 business day | Light blue: ±2 business days | Orange: ±3 business days | Green: ±4 business days | Purple]: ±5 business days | Blue: ±6 business days | Yellow | ±7 business days

Ground shipment delivery estimates are not guaranteed. Weekend days are not included in estimates, although FedEx or USPS delivery may occur on a Saturday. If you require delivery on a specific day or sooner than the ground shipping map indicates, select an expedited shipping method at checkout or contact us so we can help you choose the best method.

Place your order before 2pm Eastern time to increase the likelihood it ships the same business day! We do our best to ship orders of in-stock items within 24 hours of order placement, or by end of business on Monday for online orders placed over the weekend. If an item you ordered turns out to be backordered or otherwise unavailable we will contact you within 1 business day to let you know this and provide a delivery time-frame.

We take great care to carefully package your purchase and ship it to you fully insured anywhere in the world! We ship through trusted carriers such as UPS, FedEx and USPS at our discretion depending on whichever method is cheapest or fastest to deliver. If you feel your order or location should qualify for free shipping but does not in our shopping cart, please contact us so we can assist you.

*Free ground shipping offer excludes the Wood Violins Viper hard cases, unless purchased to ship with a Viper.